Refund policy

Mitchell Avenue Returns and Refunds

Updated October 15, 2026. This policy applies to new orders from this date. Earlier orders retain the return terms offered at purchase.

Return eligibility

For US-delivered orders, contact us within 7 calendar days of receiving your complete order; the final package's tracking delivery date counts as day one. Ship the return within 7 calendar days of submitting your request.

Clothing must be unworn, unwashed, with original tags and the clear garment bag bearing its SKU label. Returns that fail these requirements may be declined or incur a 20% restocking fee.

Start with our support team

Email support@mitchellavenue.com or use our contact form with your order number and items to return. We will arrange authorization and send the return instructions and address. Include the return authorization number with your package. Do not return items to the address on the original parcel without approval.

Shipping costs and damaged items

Customers pay return shipping, except for damaged items or shipping errors. Original shipping and handling charges are non-refundable. Report damage or an incorrect item promptly with photos so we can arrange the appropriate resolution.

Final sale and exchanges

Beauty products, bodysuits, face masks, intimates and lingerie, jewelry, swimwear, and open-pack wholesale orders are final sale. Exchanges and returns of orders delivered outside the US are not offered.

Refunds

Allow 5–7 business days after the return reaches the authorized warehouse for inspection and processing. We will confirm the outcome and issue approved refunds to your original payment method. Your payment provider may take additional time to post the credit.

This policy does not limit any rights you have under applicable consumer law.